Shipping policy

Shipping Costs

Shipping rates vary based on order size, item type, and destination. Exact costs are calculated at checkout - ranging typically from free to a moderate flat rate.

We regularly run free-shipping promotions that apply automatically at checkout.

Fulfillment & Dispatch

Most orders are dispatched within 1–4 business days.

Once the shipping label is created, you’ll get an email with a tracking number and carrier details.

During peak seasons (e.g., holidays), fulfillment timelines may shift slightly.

Estimated Delivery Times

  • USA & Canada: 2–6 business days
  • UK: 2–4 business days
  • Europe: 6–8 business days
  • Australia & NZ: 2–14 business days
  • Japan: 4–8 business days
  • Other international destinations: 10–20 business days

Orders may ship from multiple fulfillment centers depending on stock and proximity.

Fulfillment Centers

We operate a global network for faster delivery, including:

  • Miami Gardens, USA
  • Woodbridge, Canada
  • Australia
  • Poland
  • Czech Republic
  • UK

Customs, Duties, and Taxes

If you order from outside your region, you may be responsible for import duties or local taxes.

These fees are set by your country’s customs authority - not us. We strongly recommend checking local import rules before ordering.

Address Changes

You can request a shipping address change within 12 hours of placing your order, as long as it hasn’t shipped yet.

Email us at support@summitsoul.shop with your order number and new address.

Lost or Missing Orders

If your order hasn’t arrived:

  • Check the tracking number emailed to you.
  • Ask your local post office - they may be holding it.
  • See if a neighbor accepted delivery by mistake.

If it’s still missing, contact us with your order number and tracking info, and we’ll help track it down. If an incorrect address was provided, you'll be responsible for any additional shipping.

Holiday Shipping Deadlines

To ensure delivery before key holidays, plan ahead - deadlines vary by region and delivery method.

Every order funds one verified tree planted through our reforestation partner, GoodAPI.