Refund policy
Defective, Damaged, or Misprinted Items
If your shirt arrives damaged, defective, or with a misprint, we’ve got you covered.
Just email us at support@summitsoul.shop within 30 days of delivery.
Please include your order number, a brief description, and photos of the issue.
Once approved, we’ll either:
- Send a free replacement or
- Issue a full refund to your original payment method.
Need a Different Size?
If your shirt doesn’t fit quite right, we’re happy to help with a simple exchange.
Reach out via email at support@summitsoul.shop within 30 days of delivery.
Cancellations
Because each shirt is made to order, we can only accept cancellations within 12 hours of purchase.
After that, production begins and we’re unable to make changes.
Refund Timing
Approved refunds are processed within 1 business day.
Depending on your bank, it may take 3–5 business days to appear in your account.
No Need to Return for Some Cases
If there was a minor issue or wrong size, we may sometimes offer a replacement or refund without requiring a return.
We keep things sustainable and simple - feel free to gift or donate the item instead.
Right of withdrawal (EU customers)
If you are a consumer in the European Union, you have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period expires 14 days from the day you (or someone you name, other than the carrier) take physical possession of the goods.
To exercise your right of withdrawal, tell us your decision in a clear statement. The easiest way is our withdrawal page at . You may also email or use the model form below.
Effects: We refund all payments including standard delivery, using your original payment method, with no fees. If your order has not started printing, we cancel and refund right away. If it has shipped, we still refund you and ask you to send the item back within 14 days; we cover standard return postage.
Questions?
We’re here to help. Just reach out to support@summitsoul.shop and we’ll take care of it.
We aim to make returns and exchanges easy, fair, and stress-free.